At SweetMitra, we take utmost care in preparing and packaging our products. Due to the nature of our offerings, we currently provide exchanges only and do not offer returns or refunds.

If you happen to receive a damaged or incorrect product, please follow the steps below:

1. Capture Evidence – Take clear videos and pictures of the product immediately upon delivery.

2. Unopened & Intact – Ensure the product is unopened and all packaging is intact in the video and pictures.

3. Contact Us Quickly – Email the visuals to sweetmitra.foods@gmail.com within 1 day of receiving your order.

Our team will carefully review the submitted evidence. If the claim meets our eligibility criteria, we will gladly process an exchange for you.