Terms & Conditions

Welcome to SweetMitra! These Terms & Conditions govern your use of our website and services. By accessing or making a purchase from our Site, you agree to the following terms. Please read them carefully.

General

  • The Site (SweetMitra) is owned and operated by SweetMitra (“we”, “our”, or “us”).

  • By using our Site, you agree to comply with these Terms & Conditions.

  • We reserve the right to update, modify, or replace any part of these Terms at any time. It is your responsibility to review them periodically.

Products

  • All prices displayed are in INR (₹) unless stated otherwise.

  • Prices are subject to change without notice.

  • Payment must be made in full at the time of placing an order. We accept standard online payment methods provided at checkout.

Orders

  • Once your order is placed, you will receive an order confirmation via email.

  • SweetMitra reserves the right to refuse or cancel any order at our sole discretion, including but not limited to:

    • Suspected fraudulent activity

    • Errors in product or pricing information

    • Product unavailability

Shipping & Delivery

  • We aim to dispatch all orders within the stated timelines on our Site.

  • Delivery times may vary depending on your location and unforeseen circumstances (holidays, courier delays, etc.).

  • Shipping charges (if applicable) will be displayed during checkout.

Exchange Policy

Due to the nature of our products, we only offer product exchanges and do not provide returns or refunds.

Exchanges will be accepted only if:

  1. The product is damaged or incorrect upon delivery.

  2. Customers provide videos and pictures of the unopened product with intact packaging.

  3. Evidence is submitted to sweetmitra.foods@gmail.com within 1 day of receiving the order.

Our team will review the request and confirm eligibility before processing the exchange.

Intellectual Property

  • All content on this Site (text, graphics, logos, images, product descriptions) is the property of SweetMitra.

  • You may not copy, reproduce, or use our content without prior written permission.

Limitation of Liability

  • SweetMitra is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or services.

  • Our liability is limited to the value of the product purchased.

Contact Information

If you have any questions about these Terms and Conditions, you can contact us at:

SweetMitra
Email: sweetmitra.foods@gmail.com
Phone: +91 93211 00108

Terms and Conditions

Welcome to SweetMitra! These terms and conditions outline the rules and regulations for the use of SweetMitra’s website, located at sweetmitrafoods@gmail.com. By accessing this website, we assume you accept these terms and conditions. Do not continue to use SweetMitra if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice, and all Agreements: “Client”, “You”, and “Your” refers to you, the person accessing this website and compliant with the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our”, and “Us” refers to SweetMitra. “Party”, “Parties”, or “Us” refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to prevailing law.

Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Cookies

We employ the use of cookies. By accessing SweetMitra, you agree to use cookies in agreement with SweetMitra’s Privacy Policy. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, SweetMitra and/or its licensors own the intellectual property rights for all material on SweetMitra. All intellectual property rights are reserved. You may access this from SweetMitra for your own personal use subject to restrictions set in these terms and conditions. You must not:

  • Republish material from SweetMitra

  • Sell, rent, or sub-license material from SweetMitra

  • Reproduce, duplicate or copy material from SweetMitra

  • Redistribute content from SweetMitra

This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms and Conditions Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. SweetMitra does not filter, edit, publish, or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of SweetMitra, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, SweetMitra shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

SweetMitra reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so.

  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party.

  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy.

  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant SweetMitra a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to Our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;

  • Search engines;

  • News organizations;

  • Online directory distributors may link to our Website in the same manner as they hyperlink to the websites of other listed businesses; and

  • System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website.

These organizations may link to our homepage, to publications, or to other website information so long as the link:
(a) is not in any way deceptive;
(b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and
(c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • Commonly-known consumer and/or business information sources;

  • dot.com community sites;

  • Associations or other groups representing charities;

  • Online directory distributors;

  • Internet portals;

  • Accounting, law, and consulting firms; and

  • Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that:
(a) the link would not make us look unfavorably to ourselves or to our accredited businesses;
(b) the organization does not have any negative records with us;
(c) the benefit to us from the visibility of the hyperlink compensates for the absence of SweetMitra; and
(d) the link is in the context of general resource information.

These organizations may link to our homepage so long as the link:
(a) is not in any way deceptive;
(b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and
(c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an email to sweetmitrafoods@gmail.com. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URLs on our site to which you would like to link. Wait 2–3 weeks for a response.

Approved organizations may hyperlink to our website as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator being linked to; or

  • By use of any other description of our website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of SweetMitra’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our webpages that alter in any way the visual presentation or appearance of our website.

Content Liability

We shall not be held responsible for any content that appears on your website. You agree to protect and defend us against all claims that arise from your website. No link(s) should appear on any website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of any third-party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our website upon request. We also reserve the right to amend these terms and conditions and linking policies at any time. By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.

Removal of Links from Our Website

If you find any link on our website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but are not obligated to respond to you directly. We do not ensure that the information on this website is correct, and we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury;

  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • Limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this section and elsewhere in this disclaimer:
(a) are subject to the preceding paragraph; and
(b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.


Contact Information

If you have any questions about these Terms and Conditions, you can contact us at:

SweetMitra
Email: sweetmitrafoods@gmail.com
Phone: +91 93211 00108